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Policies

Cancellation/No Show Policy

As a courtesy to our guests, we send a text and email to confirm the date and time of the service scheduled. Please note, our system sends these reminders automatically. Our guests are responsible for any updates or changes of email or phone number.

At Bushwackers, it is very important to us that your time spent with us is dedicated to you. We hold these appointment times just for you and ask that if you must reschedule or cancel any appointment, you please provide us with a 48-hour notice. This allows our service providers to adjust their schedules accordingly so they may be able to accommodate other guests on our waiting list. We do understand there are some unavoidable issues that happen and we will do our best to work with you and your schedule in case of any emergency. If cancellations or “no shows” become habitual, we reserve the right to charge a cancellation fee and/or request a deposit for any extensive reservation made.

We have a cancelation policy to ensure all guests are served in the allotted time they have reserved. Our service providers have a high demand for time. It is unjust to our clients, our service providers and our salon when a Guest “no call, no shows”. We have put these policies in place to respect our clientele and to be able to provide the best possible service to each and every guest, every time! If a guest cancels or does not show for a scheduled appointment 3 times, our system automatically places a block on their profile that will only allow for same day appointments to be scheduled.

Because our Service Providers have such high demand, we do require a credit card on file to reserve an appointment. If your appointment is lengthy or you have a history of cancellation/no show we will ask for at minimum a 50% deposit. If your services do not cost as much as the deposit your credit card will be refunded for the portion not used within 3-5 business days. Credit cards are securely stored and encrypted in our trusted software system. We would appreciate at least 48 hours notice of any changes or cancellations to your reserved time for any appointments. We do reserve the right to process the card on file half the amount of the services booked for any no call/no show reservations which is 15 minutes after the start of the appointment, as well as habitual changes to reservations during prime booking times. The entire staff at Bushwackers Salon Inc. appreciate your understanding.

Consultations

Every service we provide at Bushwackers Salon Inc. will begin with a Consultation. Your Service Provider will assess hair health, history, and goals. The Service Provider evaluates texture, color, and condition, then discusses whether the desired look is achievable. If the goal requires multiple steps or modifications, we will provide a plan and recommendations. The final decision depends on the hair health and maintenance needs-some looks may be achieved immediately, while others require gradual transformation.

In rare instances you may be asked to sign a liability waiver in order for the Service Provider to proceed with your desired service. All our Consultations are complimentary.

Service Guarantee Policy

We take pride in our work and want you to LOVE your hair! That’s why we offer a 2-week adjustment period for any necessary tweaks to your service. If you have any concerns, please reach out within 14 days of your appointment, and we’ll gladly make adjustments to ensure your satisfaction. Please note that we do not offer refunds.

We will only guarantee chemical services when you invest in the recommended haircare from your Service Provider.

Deposits

Some reservations will require a deposit based on time necessary. All deposits will be forfeited if appointments are cancelled or not shown with less than a 48-hour notice. If appointments are canceled or moved outside of the 48-hour window of original appointment, the charge will be kept on file as a credit to be used at a later date. Bushwackers Salon reserves the right to request a deposit for any service.

Product Returns

As a salon, we understand sometimes a product is not the right fit for your style. Not sure about something? Bring it back and we will exchange it for something that best supports your style or hair type. We are confident we have the right product for any head of hair. There is something for everyone!

*Please note, must be of equal or lesser value. Product must have been purchased within the last 10 days to be considered “exchangeable”.

Privacy Policy

Bushwackers Salon (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with our marketing, including via SMS or email.

By accessing our website or using our services, you agree to the terms described in this policy.

1. Information We Collect

a. Personal Information You Provide

This may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment or billing details
  • Other information voluntarily submitted via forms, surveys, bookings, or communications
b. Automatically Collected Data

This may include:

  • IP address
  • Device/browser type
  • Operating system
  • Referring URLs
  • Pages visited and timestamps
  • Interaction data (clicks, bounce rate, etc.)
c. Cookies and Tracking Technologies

We use cookies, web beacons, tags, pixels, and similar technologies to:

  • Enhance site performance
  • Track campaign performance
  • Personalize your experience

You can manage cookies through your browser settings.

2. How We Use Your Information

We may use your information to:

  • Provide services or process transactions
  • Communicate updates, confirmations, and alerts
  • Send promotional messages via email or SMS (with consent)
  • Analyze site performance and user behavior
  • Improve our services, support, and communication
  • Comply with applicable laws and regulations

3. Communications: Email & SMS

a. Email Campaigns

We may use third-party providers to deliver newsletters, promotions, or transactional emails. These platforms may store and process personal information and track interactions such as open rates and link clicks.

Opt-Out: You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.

b. SMS Messaging

If you opt in, we may send you SMS messages regarding appointments, promotions, or updates. These are sent via third-party SMS service providers who may store your phone number and delivery data.

By subscribing, you agree that:

  • Message and data rates may apply
  • Message frequency may vary
  • You can reply STOP to unsubscribe at any time

4. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g., hosting, email/SMS platforms, payment processors)
  • Analytics providers to track performance
  • Legal or regulatory bodies, when required by law
  • Successors in the event of a business sale, merger, or acquisition

5. Data Retention

We retain personal data as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal or accounting obligations
  • Enforce our agreements

6. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data
  • Request correction or deletion
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Lodge a complaint with a regulatory authority 

To exercise your rights, please contact us through our website or support channels.

7. Security Measures

We use physical, electronic, and procedural safeguards to protect your data. While we strive to maintain strong security, no method of transmission or storage is 100% secure.

8. Third-Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal data.

9. Children’s Privacy

We do not knowingly collect or solicit data from anyone under the age of 13 (or 16 where applicable). If we become aware of such data, we will delete it promptly.

10. International Users

By using our services, you acknowledge that your data may be transferred to and processed in jurisdictions with different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date. Your continued use of our website or services after changes indicates your acceptance.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us through our website or customer support.

Salon Hours

Mon - Thur: 8:30AM - 9PM
Friday: 9AM-5PM
Saturday: 9AM – 4PM
Sunday: Closed

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